Refund & Cancellation Policy

At The Door Pay, we value our customers and aim to provide the best service possible. Please read our refund and cancellation policy carefully:

1. Cancellation

• Service Cancellation: You can request to cancel your service at any time by emailing us at [email protected].
• Processing Time: Once we receive your request, we will process the cancellation within 1–2 business days.

2. Refund Eligibility

• Service Not Started: If you cancel a service before we have started working on it, you are eligible for a full refund.
• Technical Issues: If a technical error on our side prevents you from using the service you paid for, we will issue a refund for that specific transaction.
• Completed Services: Once a service has been fully delivered or completed as per our agreement, it is generally non-refundable.

3. How to Request a Refund

To request a refund, please send an email to [email protected] with the following details:

• Your Registered Email / Username
• Transaction Date
• Reason for the refund request

4. Refund Timeline

• Approval: We will review your request and notify you of the approval or rejection within 5–7 business days.
• Credit: Approved refunds will be processed and credited back to your original payment method (Bank Account, Credit Card, or Wallet) within 7–10 business days, depending on your bank's processing time.

5. Exceptions

Refunds will not be provided if:

• You have violated our Terms & Conditions.
• You changed your mind after the service was already 100% completed.

6. Contact Us

If you have any questions about refunds or cancellations, please reach out to us at:

• Email: [email protected]
• Phone: +91 7977005141
• Website: https://user.thedoorpay.com/